Shipping and return policies for Mondoj

Shipping Info

All orders will be dispatched using registered post services to ensure secure and traceable delivery. Once your order has been shipped, you will receive a tracking number via email to monitor the shipment's progress.

We strive to process and ship orders promptly, but please allow some time for your order to be dispatched. This is still an after-hours record label. Shipping times may vary depending on your location.

For international orders, additional customs fees, taxes, and duties may apply. These charges are the responsibility of the customer, and we recommend checking with local customs authorities for more information.

Return Policy

If you receive a damaged item, please notify us promptly through the Bandcamp contact form. Include clear photos of the damaged item and packaging. Depending on the extent of the damage, we will either provide reimbursement or send you a replacement.

In the case of unclaimed or returned packages, we cover the return fees. However, the original shipping costs will not be refunded. To reship the item, the buyer will be required to cover the shipping costs. We recommend providing accurate shipping information during the checkout process to prevent any issues and monitoring the shipment using the provided tracking number.

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item.